Automated and admin-created emails sent from Sessionboard have a sender email address of "[email protected]" (If a user requests a new password, the sender of the password reset email is " [email protected]").
If a portal user is not receiving any emails, we recommend the following tips:
Checking their spam/junk inbox to ensure the email has not been placed there.
Ensure "[email protected]" is whitelisted so that emails are not blocked.
Lastly, as an event admin, we recommend ensuring the user's contact profile has the correct email address.
